●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
●
Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into
the monitor connector on the source selected as the primary VGA adapter. During boot, the
other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Solving general problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Cannot access the Computer Setup (F10) Utility when booting the computer.
Cause Solution
The Computer Setup (F10) Utility is set to “fast boot” causing
the F10 access screen to display too briefly when booting the
computer.
Before turning on the computer, press and hold F10. Turn on
the computer and continue to hold F10 until the Computer
Setup (F10) Utility is displayed.
- or –
Follow the Windows 8.1 instructions for rebooting the
computer into the Computer Setup (F10) Utility.
Computer appears locked up and will not turn off when the power button is pressed.
Cause Solution
Software control of the power switch is not functional. 1. Press and hold the power button for at least four
seconds until the computer turns off.
2. Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause Solution
Computer is in Sleep state. To resume from Sleep state, press the power button.
126 Chapter 8 Troubleshooting without diagnostics
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