Unable to connect to the Internet.
Cause Solution
1. From the Start screen, type c, and then select Control
Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section on the General tab, click
the Delete button.
4. Select the Cookies check box and click the Delete
button.
Cannot automatically launch Internet programs.
Cause Solution
You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.
Solving software problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the
computer. See Appendix A,
POST error messages
on page 157 to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
Computer will not continue after HP logo screen displays.
Cause Solution
System files may be damaged. In Windows 7, use recovery media to scan hard drive for
errors, or use Windows Startup Repair to fix problems that
might prevent Windows from starting correctly. Windows
Startup Repair is one of the recovery tools in the System
Recovery Options menu. You can also create a system
repair disc that contains the System Recovery Options
Solving software problems 155
To Next Page
Loading...
