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HP ProDesk 400 G2 User Manual

HP ProDesk 400 G2
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Solving hard drive problems
Hard drive error occurs.
Cause Solution
Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on
a drive. Select Properties, and then select the Tools tab.
Under Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then select
File Explorer from the list of applications. In the left
column, expand Computer, right-click on a drive, select
Properties, and then select the Tools tab. Under Error
checking click Check.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with a
file.
In Windows 7, click Start, expand Computer, and right-click on a
drive. Select Properties, and then select the Tools tab. Under
Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then click File
Explorer from the list of applications. In the left column, expand
Computer, right-click on a drive, select Properties, and then
select the Tools tab. Under Error checking click Check.
Drive not found (identified).
Cause Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems on page 102 section. If the system still
does not recognize the new device, check to see if the device is
listed within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On
Options.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure Device Available is
selected for the device's SATA port in Security > Device Security.
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced >
Power-On Options.
90 Chapter 7 Troubleshooting without diagnostics

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HP ProDesk 400 G2 Specifications

General IconGeneral
Tcase72 °C
Bus typeDMI2
SteppingC0
Processor cache2 MB
Processor cores2
Processor modelG1840
System bus rate5 GT/s
Processor familyIntel® Celeron® G
Processor seriesIntel Celeron Processor G1000 Series for Desktop
Processor socketLGA 1150 (Socket H3)
Processor codenameHaswell
Processor frequency2.8 GHz
Processor cache typeL2
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor operating modes32-bit, 64-bit
ECC supported by processorYes
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)54, 53 W
Number of processors installed1
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3-SDRAM
Memory clock speeds supported by processor1333 MHz
Memory bandwidth supported by processor (max)21.3 GB/s
Maximum internal memory supported by processor32 GB
Memory slots2x DIMM
Internal memory4 GB
Memory channelsDual-channel
Memory clock speed1600 MHz
Internal memory typeDDR3L-SDRAM
Memory layout (slots x size)1 x 4 GB
Storage mediaHDD
Optical drive typeDVD Super Multi
Card reader integratedNo
Total storage capacity500 GB
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics
Maximum on-board graphics card memory1.024 GB
On-board graphics card OpenGL version4.3
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version11.1
On-board graphics card dynamic frequency (max)1050 MHz
Number of displays supported (on-board graphics)3
Ethernet LAN data rates10, 100, 1000 Mbit/s
USB 2.0 ports quantity6
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity0
Power supply180 W
Product typePC
Market positioningBusiness
Chassis typeDesktop
Product colorBlack
Country of originChina
Placement supportedHorizontal
Sustainability certificatesENERGY STAR
Operating system installedWindows 7 Professional
Operating system architecture64-bit
Scalability1S
Processor codeSR1VK
Processor ARK ID80800
Processor package size37.5 x 37.5 mm
Supported instruction setsSSE4.1, SSE4.2
Thermal solution specificationPCG 2013C
Intel Secure Key Technology version1.00
Intel Stable Image Platform Program (SIPP) version0.00
Intel segment taggingEnterprise, Small Business
Weight and Dimensions IconWeight and Dimensions
Depth358.8 mm
Width165 mm
Height355 mm
Weight6500 g

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