HP ProDesk 400 G2 User Manual

Image is not centered.
Cause Solution
Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select
ImageControl/ Horizontal Position or Vertical Position to adjust
the horizontal or vertical position of the image.
“No Connection, Check Signal Cable” displays on screen.
Cause Solution
Monitor video cable is disconnected. Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is off while
connecting the video cable.
“Out of Range” displays on screen.
Cause Solution
Video resolution and refresh rate are set higher than what the
monitor supports.
Restart the computer and enter Safe Mode. Change the settings
to a supported setting then restart the computer so that the new
settings take effect.
To enter Safe Mode in Windows 7:
1. Restart the computer.
2. Press and hold the F8 key as your computer restarts, before
the Windows logo appears. If the Windows logo appears,
you must restart the computer and try again.
3. On the Advanced Boot Options screen, use the arrow keys to
highlight the safe mode option you want, and then press
Enter.
4. Log on to your computer with a user account that has
administrator rights.
When your computer is in safe mode, Safe Mode displays in
the corners of your monitor. To exit safe mode, restart your
computer and let Windows start normally.
To enter Safe Mode in Windows 8:
1. Press the Windows logo + l to open the Settings charm.
2. Select Change PC Settings, select General, and then under
Advanced startup, click Restart now.
3. Select Troubleshoot, select Advanced options, select
Startup Settings, and then click Restart.
4. Use the function keys or number keys to select the safe
mode option you want.
When your computer is in safe mode, Safe Mode displays in
the corners of your monitor. To exit safe mode, restart your
computer and let Windows start normally.
96 Chapter 7 Troubleshooting without diagnostics

HP ProDesk 400 G2 Specifications

General

Tcase	72 °C
Bus type	DMI2
Stepping	C0
Processor cache	2 MB
Processor cores	2
Processor model	G1840
System bus rate	5 GT/s
Processor family	Intel® Celeron® G
Processor series	Intel Celeron Processor G1000 Series for Desktop
Processor socket	LGA 1150 (Socket H3)
Processor codename	Haswell
Processor frequency	2.8 GHz
Processor cache type	L2
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor operating modes	32-bit, 64-bit
ECC supported by processor	Yes
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	54, 53 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory clock speeds supported by processor	1333 MHz
Memory bandwidth supported by processor (max)	21.3 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	2x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Memory layout (slots x size)	1 x 4 GB
Storage media	HDD
Optical drive type	DVD Super Multi
Card reader integrated	No
Total storage capacity	500 GB
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics
Maximum on-board graphics card memory	1.024 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Power supply	180 W
Product type	PC
Market positioning	Business
Chassis type	Desktop
Product color	Black
Country of origin	China
Placement supported	Horizontal
Sustainability certificates	ENERGY STAR
Operating system installed	Windows 7 Professional
Operating system architecture	64-bit
Scalability	1S
Processor code	SR1VK
Processor ARK ID	80800
Processor package size	37.5 x 37.5 mm
Supported instruction sets	SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00
Intel segment tagging	Enterprise, Small Business

Weight and Dimensions

Depth	358.8 mm
Width	165 mm
Height	355 mm
Weight	6500 g