Contents 5
Diagnostic tools ......................................................................................................................................86
Survey Utility................................................................................................................................. 86
Array Diagnostic Utility .................................................................................................................. 86
HP Insight Diagnostics.................................................................................................................... 86
Integrated Management Log ........................................................................................................... 87
Remote support and analysis tools............................................................................................................. 87
HP Instant Support Enterprise Edition................................................................................................ 87
Keeping the system current ....................................................................................................................... 87
Drivers ......................................................................................................................................... 87
ProLiant Support Packs ................................................................................................................... 88
ActiveUpdate................................................................................................................................ 88
Operating system version support.................................................................................................... 88
Change control and proactive notification ........................................................................................ 88
Natural language search assistant ................................................................................................... 88
Care Pack .................................................................................................................................... 88
Battery replacement .................................................................................................................... 89
Troubleshooting.......................................................................................................................... 90
Troubleshooting resources ........................................................................................................................ 90
Pre-diagnostic steps ................................................................................................................................. 90
Important safety information............................................................................................................ 90
Symptom information ..................................................................................................................... 92
Prepare the server for diagnosis ...................................................................................................... 93
Loose connections ................................................................................................................................... 93
Service notifications................................................................................................................................. 93
Troubleshooting flowcharts ....................................................................................................................... 94
Start diagnosis flowchart ................................................................................................................ 94
General diagnosis flowchart ........................................................................................................... 95
Server power-on problems flowchart ................................................................................................ 97
POST problems flowchart ............................................................................................................. 100
OS boot problems flowchart ......................................................................................................... 101
Server fault indications flowchart ................................................................................................... 103
POST error messages and beep codes.....................................................................................................105
Electrostatic discharge............................................................................................................... 106
Preventing electrostatic discharge............................................................................................................ 106
Grounding methods to prevent electrostatic discharge................................................................................ 106
Regulatory compliance notices ................................................................................................... 107
Regulatory compliance identification numbers........................................................................................... 107
Federal Communications Commission notice............................................................................................. 107
FCC rating label.......................................................................................................................... 107
Class A equipment....................................................................................................................... 108
Class B equipment....................................................................................................................... 108
Declaration of conformity for products marked with the FCC logo, United States only..................................... 108
Modifications........................................................................................................................................ 109
Cables................................................................................................................................................. 109
Canadian notice (Avis Canadien)............................................................................................................ 109
European Union regulatory notice ........................................................................................................... 109
Disposal of waste equipment by users in private households in the European Union....................................... 110
Japanese notice .................................................................................................................................... 110
BSMI notice.......................................................................................................................................... 110
Korean notice ....................................................................................................................................... 111
Laser compliance .................................................................................................................................. 111
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