13 Configuring Remote Support via STaTS
Remote Support via STaTS monitors your system and allows the system to proactively contact
Hewlett Packard Enterprise if issues arise on the system.
General procedure for setting up Remote Support via STaTS on the
StoreOnce Management GUI
Remote Support via STaTS is a standard feature that is enabled and available to all users.
If you do not configure Remote Support via STaTS, you will be prompted to do so every time
you log onto the StoreOnce Management GUI. To prevent this, you should go to the Remote
Support pages on the StoreOnce Management GUI and either configure it, or select No Support,
as appropriate.
NOTE: The examples in this section are generic; they are not intended to be product specific,
merely to illustrate the overall procedure.
For information about using specific GUI pages to configure Remote Support, see the appropriate
sections in the StoreOnce System user guide. The sections in the User Guide also contain
example screenshots.
1. Go to the Remote Support pages of the StoreOnce Management GUI.
2. Click Modify. Most fields have default values that do not need to be edited. However, you
must provide the details for the proxy server that enables internet access for Remote Support.
If required for the network environment, check the Enable Authentication box and provide
authentication name and password details. Click OK.
NOTE: Details for the Enterprise Server (the server that will receive the event messages)
are provided by the StoreOnce System and should not be edited.
3. Select Customer Information. Click Modify and enter technical contact details for the
customer site. It is important to fill in the information on this page because HPE Support will
use it to provide feedback and instructions on resolving any issues. Information is required
for all fields marked with an asterisk.
4. Select Entitlement. The system will extract the warranty serial information from the BIOS.
Warranty serial number information present in the BIOS cannot be modified.
5. Click Send Test Event on the Remote Support page and use the Events page to verify
that the test event was sent.
6. Contact HPE Support and ask to verify a remote support event has been received.
The HPE Support person will check on the database portal that the event has been received
and will also verify that warranty/serial/part numbers are valid and under warranty (or have
valid care packs).
This completes Remote Support via STaTS verification.
42 Configuring Remote Support via STaTS
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