Network and Firewall
computer can block this communication and prevent the computer from locating the HP Data
Vault on your network.
Note
If Media Collector is not collecting music, photos, or videos and you use a third party firewall, add
a firewall exception for port 21 TCP/outbound within the local subnet. Consult your software's
documentation for details on how to do this.
In this article...
Set Your Firewall or Anti-Virus Programs to Automatically "Learn" New Programs
Manually Add Programs to Your Firewall or Anti-Virus Program's Trusted List
Set Your Firewall or Anti-Virus Programs to Automatically
"Learn" New Programs
It is recommended that you set your firewall and anti-virus programs to "Learn" new programs
before installing the HP Data Vault software. After the HP Data Vault software is installed, the
firewall should prompt you to allow the installed programs to communicate with the server.
Allow the following HP Data Vault programs to communicate through your firewall or anti-virus
program:
C:\Program Files\Windows Home Server\
 MountBackup.exe
 RestoreOffProc.exe
 WHSTrayApp.exe
 WHSConsoleClient.exe
 WHSConnector.exe
 BackupEngine.exe
 WHSOOBE.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart Server\
 MediaCollectorClient.exe
 MSSConnectorService.exe
 ControlCenter.exe
C:\Program Files\HP\HP Software Update\
 HPWUCli.exe
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