Try connecting to the internet at a later time or contact your ISP. If
the cable/DSL service is connected, the cable light on the front of the
cable/DSL modem will be on.
Cable/DSL service is not available or has
been interrupted due to bad weather.
Connect the CAT5 UTP cable between the cable modem and the
computer’s RJ-45 connector. If the connection is good, the PC light on
the front of the cable/DSL modem will be on.
The CAT5 UTP cable is disconnected.
Contact your ISP for the correct IP address.IP address is not configured properly.
1. Type control panel in the taskbar search box, and then select
Control Panel from the list of applications.
2. Select Internet Options.
3. In the Browsing history section, select the Delete button.
4. Select the Cookies and website data check box, and select the
Delete button.
Cookies are corrupted. A “cookie” is a small
piece of information that a web server
can store temporarily with the web browser.
Cookies are useful because the enable the
browser remember some specific information
that the Web server can later retrieve.
Cannot automatically launch internet programs
Use this information to troubleshoot the computer.
SolutionCause
Log on to your ISP and launch the program.You must log on to your ISP before some
programs will start.
Solving software problems
Most software problems occur as a result of these situations:
● The application was not installed or configured correctly.
● Insufficient memory is available to run the application.
● A conflict exists between applications.
● All the necessary device drivers might not have been installed.
● If you have installed an operating system other than the factory-installed operating system, it might
not be supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
Solution
Cause
Observe the beeps and lights on the front of the computer.
See the Worldwide Limited Warranty for terms and conditions.
ROM issue - POST error has occurred.
“Illegal Operation has Occurred” error message is displayed
Use this information to troubleshoot the computer.
Cannot automatically launch internet programs
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