HP Z1 G2 Maintenance And Service Guide

Screen message Probable cause Recommended action
917—Front Audio cable not
connected.
The Front Audio cable (speakers cable)
is missing or not connected.
1. Reseat the cable.
2. Replace the cable.
922—Fatal error on PCIe slot X Fatal error occurred in the designated
slot.
Move the card to a dierent slot. If the problem
persists, replace the card.
925—Fatal Misc error A fatal miscellaneous chipset error was
detected.
Contact HP Support.
928—Fatal machine check
detected on CPU X
Contact HP support.
929—Fatal MCA error An MCA condition was detected on the
system.
Contact HP Support.
942—Memory Training error A DIMM or DIMMs did not train correctly Contact HP Support.
1720—SMART Hard Drive
Detects Imminent Failure
Hard drive is about to fail. (Some hard
drives have a rmware patch that xes
erroneous error messages.)
1. Determine if the hard drive is giving a correct
error message.
2. Run the UEFI F2 Diagnostics Drive Test (if
applicable).
3. Apply rmware patch (if applicable). Go to
http://www.hp.com/support.
4. Back up contents and replace the hard drive.
1783—Fixed Disk 0/1 locked Hard drive failure. Diagnose the hard drive, and replace it if necessary.
1796—SATA Cabling Error Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not
supported in RAID mode
SATA Drivelock is not supported in RAID
mode.
Disable RAID mode, or disable SATA drivelock.
1801—Microcode Update Error Unknown or unsupported processor
stepping.
The microcode update failed. Verify the processor
stepping to conrm that it is a supported stepping.
If it is contact, HP Support.
1802—Processor Not Supported The system board does not support
the processor.
Replace the processor with a compatible one.
1803—Processor feature set is
insucient for current system
settings
Processor feature set is insucient for
current system settings. The UEFI
settings do not match the support
provided by the processor
Change the UEFI settings or upgrade the processor.
1804—A processor feature and
the memory conguration are
incompatible
A processor feature is incompatible
with the memory conguration.
Restore the previous memory conguration.
ERROR: Invalid electronic serial
number (no number)
No electronic serial number is stored
with the system
To assign a serial number, open Computer Select
(F10) Utility, and then select Security > System IDs.
ERROR: An unsupported
processor is installed. System
halted
Unsupported processor detected. Replace the processor.
Invalid electronic serial number Incorrect serial number registered in
the system.
To assign a serial number, open Computer Select
(F10) Utility, and then select Security > System IDs.
Processor initialization fails Processor defective. Replace the processor.
70 Chapter 4 Diagnostics and troubleshooting

HP Z1 G2 Specifications

General

Brand	HP
Model	Z1 G2
Category	Desktop
Language	English