Screen message Probable cause Recommended action
2. Replace the processor.
516—MXM fan not detected MXM fan missing, disconnected, or 
defective.
1. Reseat the fan cable.
2. Reseat the fan.
3. Replace the fan.
517—Memory fan not detected Memory fan missing, disconnected, or 
defective.
1. Reseat the fan cable.
2. Reseat the fan.
3. Replace the fan.
530—Left DMIC cable not 
connected.
Left Dmic cable is not connected to the 
system board or to the left Dmic.
1. Reseat the cable.
2. Replace the cable.
531—Right DMIC cable not 
connected.
Right Dmic cable is not connected to 
the system board or to the right Dmic.
1. Reseat the cable.
2. Replace the cable.
532—Side I/O board not 
connected.
Side I/O board is missing or is not 
connected.
1. Reseat the Side I/O board.
2. Replace the Side I/O board.
3. Replace the system board.
533—Rear I/O USB/Audio cable 
not connected.
The Rear I/O USB/Audio cable between 
the system board and Rear I/O board is 
missing or not connected.
1. Reseat the cable.
2. Replace the cable.
534—Rear I/O DP/LAN cable not 
connected.
The Rear I/O DP/LAN cable between the 
system board and Rear I/O board is 
missing or not connected.
1. Reseat the cable.
2. Replace the cable.
535—LED Backlight cable not 
connected.
The LED backlight cable between the 
system board and the LCD panel is 
missing or not connected.
1. Reseat the cable.
2. Replace the cable.
536—LCD DP cable not 
connected.
The LCD DP cable between the system 
board and the LCD panel is missing or 
not connected.
1. Reseat the cable.
2. Replace the cable.
539—Unable to read GPU 
temperature. The graphics card 
may overheat.
1. Power cycle the system.
2. If the problem persists, contact HP support.
550—Thunderbolt power cable 
not connected.
The Thunderbolt power cable is 
missing or not connected.
1. Reseat the cable.
2. Replace the cable.
551—Thunderbolt DP cable not 
connected.
The Thunderbolt DP cable is missing or 
not connected.
1. Reseat the cable.
2. Replace the cable.
552—Thunderbolt PCIE cable 
not connected.
The Thunderbolt PCIE cable is missing 
or not connected.
1. Reseat the cable.
2. Replace the cable.
538—Panel I/O cable not 
connected.
The Panel I/O cable is missing or not 
connected.
1. Reseat the cable.
2. Replace the cable.
912—Computer Cover Has Been 
Removed Since Last System 
Start Up
N/A No action required.
Diagnostic codes and errors 69