HP Z2 Mini G9 - User Manual

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Maintenance and Service Guide

HP Z2 Mini G9 Workstation Desktop PC

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and

more.

Main Page

Table of Contents3
Computer Features8
Front8
Left8
Rear9
Product Specifications10
Illustrated Parts Catalog12
Computer Major Components12
Miscellaneous Parts15
Routine Care, Drive Guidelines, and Disassembly Preparation17
Electrostatic Discharge Information17
Generating Static Electricity17
Preventing Electrostatic Damage to Equipment18
Personal Grounding Methods and Equipment18
Grounding the Work Area19
Recommended Materials and Equipment19
Operating Guidelines20
Routine Care20
General Cleaning Safety Precautions20
Cleaning the Computer Case21
Cleaning the Keyboard21
Cleaning the Monitor21
Cleaning the Mouse22
Service Considerations22
Tools and Software Requirements22
Screws22
Cables and Connectors22
Hard Drives23
Lithium Coin Cell Battery23
Removal and Replacement Procedures24
Preparation for Disassembly24
Access Panel24
Fan25
Hood Sensor26
Heat Sink26
Processor28
Memory Modules (Sodimms)29
Flex I/O Module31
Riser Assembly and Expansion Cards32
Solid-State Drive35
WLAN Module36
Wireless Antennas and Cables37
Battery39
Power Button40
Speaker41
System Board42
System Board Callouts44
Troubleshooting Without Diagnostics46
Before You Call for Technical Support46
Helpful Hints47
Solving General Problems47
Cannot Access the Computer Setup (F10) Utility When Booting the Computer47
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed48
Computer will Not Respond to Keyboard or Mouse48
Computer Date and Time Display Is Incorrect48
There Is no Sound or Sound Volume Is too Low48
Cannot Remove Computer Cover or Access Panel49
Poor Performance49
Computer Turned off with Four Red Blinks and Two White Blinks50
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking50
Solving Power Problems51
Power Supply Shuts down Intermittently51
Two Red Blinks then Two Beeps51
Four Red Blinks then Four Beeps52
Solving Hard Drive Problems52
Hard Drive Error Occurs52
Disk Drive Transaction Problem52
Drive Not Found (Identified)53
Nonsystem Disk/Ntldr Missing Message53
Computer will Not Boot from Hard Drive53
Computer Seems to be Locked up54
Solving Audio Problems54
Sound Cuts in and out54
Sound Does Not Come out of the Speaker or Headphones54
Computer Appears to be Locked up While Recording Audio55
Line-In Jack Is Not Functioning Properly55
Solving Printer Problems55
Printer will Not Print55
Printer will Not Turn on56
Printer Prints Garbled Information56
Printer will Not Print56
Solving Keyboard and Mouse Problems56
Keyboard Commands and Typing Are Not Recognized by the Computer56
Mouse Does Not Respond to Movement or Is too Slow57
Solving Hardware Installation Problems57
A New Device Is Not Recognized as Part of the System57
Computer will Not Start58
Three Red Blinks then Two White Blinks58
Solving Network Problems58
Network Driver Does Not Detect Network Controller59
Network Status Link Light Never Blinks59
Diagnostics Reports a Failure59
Diagnostics Passes, but the Computer Does Not Communicate with the Network60
Network Controller Stopped Working When an Expansion Board was Added to the Computer60
Network Controller Stops Working Without Apparent Cause60
Cannot Connect to Network Server When Attempting Remote System Installation60
System Setup Utility Reports Unprogrammed EEPROM60
Solving Memory Problems61
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules61
Out of Memory Error61
Memory Count During POST Is Wrong61
Insufficient Memory Error During Operation61
Five Red Blinks then Five Beeps62
Solving USB Flash Drive Problems62
USB Flash Drive Is Not Seen as a Drive Letter in Windows62
USB Flash Drive Not Found (Identified)62
System will Not Boot from USB Flash Drive62
The Computer Boots to DOS after Making a Bootable Flash Drive63
Solving Internet Access Problems63
Unable to Connect to the Internet63
Cannot Automatically Launch Internet Programs63
Solving Software Problems64
Computer will Not Start up and the HP Logo Does Not Appear64
Illegal Operation Has Occurred" Error Message Is Displayed64
Computer Setup (F10) Utility65
Using Computer Setup (F10) Utilities65
Computer Setup Main66
Computer Setup Security70
Computer Setup Advanced76
POST Error Messages86
POST Numeric Codes and Text Messages86
Interpreting POST Diagnostic Front Panel Lights and Audible Codes92
Password Security and Resetting CMOS95
Changing a Setup or Power-On Password95
Deleting a Setup or Power-On Password95
Backing Up, Restoring, and Recovering97
Backing up Information and Creating Recovery Media97
Using Windows Tools for Backing up97
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)97
Restoring and Recovering Your System98
Creating a System Restore98
Restoring and Recovery Methods98
Recovering Using HP Recovery Media98
Changing the Computer Boot Order99
Using HP Sure Recover (Select Products Only)99
Using HP PC Hardware Diagnostics100
Using HP PC Hardware Diagnostics Windows (Select Products Only)100
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code100
Accessing HP PC Hardware Diagnostics Windows100
Only)100
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant101
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)101
Downloading HP PC Hardware Diagnostics Windows101
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP101
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store101
Downloading HP Hardware Diagnostics Windows by Product Name or Number102
Only)102
Installing HP PC Hardware Diagnostics Windows102
Using HP PC Hardware Diagnostics UEFI102
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code102
Starting HP PC Hardware Diagnostics UEFI103
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive103
Downloading the Latest HP PC Hardware Diagnostics UEFI Version103
Only)104
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)104
Downloading Remote HP PC Hardware Diagnostics UEFI104
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version104
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number104
Customizing Remote HP PC Hardware Diagnostics UEFI Settings105
Statement of Memory Volatility106
Current BIOS Steps106
Nonvolatile Memory Usage108
Questions and Answers108
Using HP Sure Start (Select Products Only)110
Power Cord Set Requirements111
General Requirements111
Japanese Power Cord Requirements111
Country-Specific Requirements111
Specifications113
Index114

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HP Z2 Mini G9 Specifications

General

Brand	HP
Model	Z2 Mini G9
Category	Desktop
Language	English

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