Diagnostic tools 72
The Insight Diagnostics Online Edition is a web-based application that captures system configuration
and other related data needed for effective server management. Available in Microsoft Windows and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics
). The Insight Diagnostics Online Edition is also
available in the SPP.
Insight Diagnostics survey functionality
Insight Diagnostics (on page 71) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that the server supports. For operating systems supported
by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos
).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or
Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your
monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis,
and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which
will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be
sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs
). Insight Remote Support is available as part
of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise
contractual support agreement.
USB support
Hewlett Packard Enterprise servers support both USB 2.0 ports and USB 3.0 ports. Both port types
support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but might run at lower
speeds in specific situations:
• USB 3.0 capable devices operate at USB 2.0 speeds when installed in a USB 2.0 port.
• In UEFI Boot Mode, Hewlett Packard Enterprise provides legacy USB support in the preboot
environment before the operating system loading for USB 1.0, USB 2.0, and USB 3.0 speeds.
• In Legacy BIOS Boot Mode, Hewlett Packard Enterprise provides legacy USB support in the
preboot environment before the operating system loading for USB 1.0 and USB 2.0 speeds. USB
3.0 ports can be used with all devices in Legacy BIOS Boot Mode but are not available at USB 3.0
speeds in the preboot environment. Standard USB support (USB support from within the operating
system) is provided by the OS through the appropriate USB device drivers. Support for USB 3.0
varies by operating system.
For maximum compatibility of USB 3.0 devices with all operating systems, Hewlett Packard Enterprise
provides a configuration setting for USB 3.0 Mode. Auto is the default setting. This setting impacts USB
3.0 devices when connected to USB 3.0 ports in the following manner:
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