3 - 46 Machine Maintenance 704-0212-209 VM Series Maintenance and Safety Manual
Ordering Replacement Parts
Hurco maintains a large inventory of service parts. You may order parts from Hurco by
telephone, fax, mail, or from your local Hurco Distributor. Contact information is provided
during the installation. In addition, Hurco subsidiary contact information can be found on
the Hurco Web site: www.hurco.com
Information Required for Parts Orders
For Hurco to process your order and supply you with the correct part(s), you must
provide the detailed information described below:
• Serial Number index of the Hurco machine. The machine serial number is
located on the identification/data plate, which is attached to the electrical
cabinet door.
• Your company purchase order number.
• The part number, part name (description) and quantity desired. State where
you found the part number. If you found it in a manual, include the manual
part number, revision or date, and page the part was found on.
• Your company name and complete address.
• Name and telephone number of person ordering the parts.
• Indicate the condition of the machine (e.g., inoperable or functional).
• Provide the billing address to which invoices are to be mailed.
• Provide the shipping address, as well as any special shipping instructions,
including mode of shipment, the department and person to ship to, and the
delivery date requested.
Returning Parts
You must contact Hurco to receive a Return Materials Authorization (RMA) number before
returning a part. The RMA number must be written on the outside of the container used
to ship the returned part.
All parts are subject to inspection before credit is issued.
All defective parts replaced under warranty agreement must be returned within 30 days.
Hurco will not accept parts shipped without an RMA number clearly
displayed on the outside of the shipping container.
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