IBM System x3500

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A drive does not contain a valid boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. SAS drive
b. SAS hard disk drive backplane cable
4. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. SAS drive
b. SAS hard disk drive backplane
c. (Trained service technician only) System
board
5962 IDE DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page 14).
2. Reseat the following components:
a. DVD drive cable
b. DVD drive
3. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. DVD drive cable
b. DVD drive
c. (Trained service technician only) System
board
8603 Pointing-device error.
1. Reseat the pointing device
2. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
0001295 ECC circuit check.
1. Reseat DIMMs
2. Replace the DIMMs, one at a time, restarting the
server each time.
Chapter 5. Diagnostics 107