v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00019502 Processor 2 is not functioning; check
processor LEDs.
1. (Trained service technician only) Reseat
microprocessor 2
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
00019701 Processor 1 failed BIST.
1. (Trained service technician only) Reseat
microprocessor 1.
a. (Trained service technician only)
Microprocessor 1
2. (Trained service technician only) Remove
microprocessor 2 and restart the server.
v If no error code occurs, microprocessor 2 might
have failed; replace the microprocessor.
v If the error code remains, remove
microprocessor 1 and install microprocessor 2
in the connector for microprocessor 1; then,
restart the server. If no error code occurs,
microprocessor 1 might have failed; replace the
microprocessor.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
00019702 Processor 2 failed BIST.
1. (Trained service technician only) Reseat
microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
Chapter 5. Diagnostics 109
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