v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
SMI reported a Machine Check on Memory Card
=%d
1. Reseat the DIMM.
2. Replace the DIMM.
Software NMI Make sure that the system software is operating correctly and does
not conflict with other software; the system software has created a
software NMI.
System Approaching Maximum Power
Consumption
1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
System Boot Failed
1. Check the POST/BIOS boot checkpoint indicator and see the
applicable documentation. See “Checkpoint codes (trained
service technicians only)” on page 116.
2. Make sure that the DIMMs are correctly connected and seated
and that they are functional.
3. Attempt to start the server from the BIOS backup page.
System Complex Powered Down Information only
System Complex Powered Up Information only
System-error log full Clear the event log.
System log 75% full Information only
System Memory Error
1. Reseat the DIMMs.
2. Replace the DIMMs.
System Running Nonredundant Power
1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
User <USERID> attempting to power/reset
server
Information only
Video 1.8V Power Good Fault (Trained service technician only) Replace the system board.
Video 2.5V Power Good Fault
1. Reseat the Remote Supervisor Adapter II SlimLine, if one is
present.
2. (Trained service technician only) Replace the system board.
Video Core 1.8V Power Good Fault (Trained service technician only) Replace the system board.
VRM X Power Good Fault
1. Reseat VRM.
2. Replace VRM.
3. (Trained service technician only) Replace the system board.
Chapter 5. Diagnostics 159
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