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x3550
IBM x3550 User Manual
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168
IBM
System
x3550
T
ype
7978
and
1913:
Problem
Determination
and
Service
Guide
185
187
Table of Contents
Default Chapter
5
Table of Contents
5
Safety
9
Guidelines for Trained Service Technicians
10
Inspecting for Unsafe Conditions
10
Guidelines for Servicing Electrical Equipment
10
Safety Statements
12
Chapter 1. Introduction
19
Related Documentation
19
Notices and Statements in this Document
20
Features and Specifications
21
Server Controls, Leds, and Connectors
23
Front View
23
Light Path Diagnostics Panel
25
Rear View
26
Internal Leds, Connectors, and Jumpers
27
System-Board Internal Connectors
28
Power Backplane Card Internal Connectors
28
System-Board Switches and Jumpers
29
System-Board External Connectors
32
System-Board Leds
33
System-Board Option Connectors
35
Chapter 2. Configuration Information and Instructions
37
Updating the Firmware
37
Configuring the Server
37
Using the Serverguide Setup and Installation CD
37
Serverguide Features
38
Setup and Configuration Overview
38
Using the Configuration/Setup Utility Program
39
Installing Your Operating System Without Serverguide
39
Configuring the Ethernet Controller
40
Configuring Hot-Swap SAS or Hot-Swap SATA RAID
40
Using the Ibm Serveraid Configuration Utility Program
41
Using Serveraid Manager
41
Configuring Simple-Swap SATA RAID
43
Using the Adaptec Raid Configuration Utility Program
43
Updating the UUID
44
Updating the DMI/SMBIOS Data
44
Chapter 3. Parts Listing, Type 7978 and 1913 Server
47
Replaceable Server Components
48
Product Recovery Cds
52
Power Cords
55
Chapter 4. Removing and Replacing Server Components
57
Installation Guidelines
57
System Reliability Guidelines
58
Working Inside the Server with the Power on
58
Handling Static-Sensitive Devices
58
Returning a Device or Component
59
Removing and Replacing Tier 1 Crus
60
Removing the Cover
60
Installing the Cover
60
Removing the Air Baffle
61
Installing the Air Baffle
63
Removing an Adapter
64
Installing an Adapter
65
Removing a Hard Disk Drive
65
Installing a Hard Disk Drive
67
Removing and Installing the Internal CD-RW/DVD Drive
69
Removing a Memory Module (DIMM)
72
Installing a Memory Module
72
Removing the Remote Supervisor Adapter II Slimline
75
Installing the Remote Supervisor Adapter II Slimline
76
Removing the RAID Controller
77
Installing the RAID Controller
79
Removing the RAID-Controller Battery
80
Installing the RAID-Controller Battery
81
Removing a Power Supply
82
Installing a Power Supply
83
Removing a Hot-Swap Fan Assembly
84
Installing a Hot-Swap Fan Assembly
85
Removing the System-Board Battery
85
Installing the System-Board Battery
86
IBM System X3550 DC Power Supply 670 W
87
Removing and Replacing Tier 2 Crus
92
Removing a Riser Card Assembly
93
Installing a Riser Card Assembly
94
Removing a Disk Drive Cage Assembly
95
Installing a Disk Drive Cage Assembly
97
Removing the Hot Swap Backplane or Simple Swap Backplate
98
Installing the Hot Swap Backplane or Simple Swap Backplate
100
Removing the Power-Supply Backplane
102
Installing the Power-Supply Backplane
103
Removing and Replacing Frus
104
Removing a Microprocessor
104
Installing a Microprocessor
105
Thermal Grease
107
Removing the Operator Information Panel Assembly
108
Installing the Operator Information Panel Assembly
111
Removing the System Board
113
Installing the System Board
114
Chapter 5. Diagnostics
117
Diagnostic Tools
117
Post
117
POST Beep Codes
117
Error Logs
125
POST Error Codes
126
Checkout Procedure
139
About the Checkout Procedure
139
Performing the Checkout Procedure
139
Troubleshooting Tables
141
CD-RW/DVD Drive Problems
141
General Problems
142
Hard Disk Drive Problems
142
Intermittent Problems
143
USB Keyboard, Mouse, or Pointing-Device Problems
144
Memory Problems
145
Microprocessor Problems
146
Monitor Problems
147
Optional-Device Problems
149
Power Problems
150
Serial Port Problems
152
Serverguide Problems
152
Software Problems
153
Universal Serial Bus (USB) Port Problems
154
Video Problems
154
Light Path Diagnostics
154
Remind Button
156
Light Path Diagnostics Switch
156
Light Path Diagnostics Leds
156
Power-Supply Leds
158
Diagnostic Programs, Messages, and Error Codes
159
Running the Diagnostic Programs
160
Diagnostic Text Messages
161
Viewing the Test Log
161
Diagnostic Error Codes
162
Recovering the BIOS Code
174
System-Error Log Messages
176
Solving Power Problems
182
Solving Ethernet Controller Problems
183
Solving Undetermined Problems
184
Problem Determination Tips
184
Calling IBM for Service
185
Appendix A. Getting Help and Technical Assistance
187
Before You Call
187
Using the Documentation
187
Getting Help and Information from the World Wide Web
187
Software Service and Support
188
Hardware Service and Support
188
IBM Taiwan Product Service
188
Appendix B. Notices
189
Trademarks
189
Important Notes
190
Product Recycling and Disposal
191
Battery Return Program
192
Electronic Emission Notices
194
Federal Communications Commission (FCC) Statement
194
Industry Canada Class a Emission Compliance Statement
194
Avis de Conformité À la Réglementation D'industrie Canada
194
Australia and New Zealand Class a Statement
194
United Kingdom Telecommunications Safety Requirement
194
European Union EMC Directive Conformance Statement
194
Taiwanese Class a Warning Statement
195
Chinese Class a Warning Statement
195
Japanese Voluntary Control Council for Interference (VCCI) Statement
195
Korean Class a Warning Statement
196
Index
197
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IBM x3550 Specifications
General
Brand
IBM
Model
x3550
Category
Server
Language
English
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