6
TROUBLESHOOTING
83
Problem: The received audio is interrupted
Possible cause 1
The network data transfer is excessive.
Solution
Select a lower sampling rate value in the Sample Rates menu, or a different codec in the Codecs
menu, in the Connect Settings screen. (Radio List screen ➔ <Settings>)
First, select the lowest value. If the received audio is not interrupted with the setting, try a higher value,
and adjust to an appropriate value.
Possible cause 2
The capacity of the prebuffer is not enough.
Solution
Select a longer value in the Prebuffer (ms) field in the Connection Setting screen.
(Radio List screen ➔ <Settings>)
Select as short a value as possible, because longer prebuffers can cause a delay, and make it difficult
to adjust the audio level.
Possible cause 3
Your PC is overloaded.
Solution 1
Shutdown other applications, if running.
Solution 2
Reduce the number of radios you are accessing with the Remote Utility.
NOTE:
• If you are accessing the radio through a network, removing a check mark from the Retransmission box in
the
Connection Setting screen
(Radio List screen ➔ <Settings>)
can solve the problem.
• You can check the simplied packet round trip time, and the average packet loss in the Remote Utility’s
Server List screen.
Packet round trip time
Average packet loss
Problem: The connect settings cannot be changed
Possible cause 1
The radio is “Offline.”
Solution
Click <Connect> on the Server List screen to connect to the server.
Possible cause 2
“<<Connected>>” is displayed.
Solution
Click <Disconnect> on the Server List screen to disconnect from the radio.
Problem: The connect settings cannot be changed using the Remote Controller
Possible cause 1
The Remote Controller is connected to the radio.
Solution
Click <
> to disconnect from the radio.
“Offline”
“<<Connected>>”
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