9.1 > Troubleshooting
The terminal IP address is unknown or it is not possible to connect to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.
9.2 > Technical Support and Hotline
USA & Canada:
Mail: support.bioterminals.us@idemia.com
Tel: +1 888 940 7477
LATAM (Latin America):
Mail: support.bioterminals.us@idemia.com
Tel: +1 714 575 2973
EMEA (Europe, Middle-East & Africa):
Mail: support.bioterminals@idemia.com
Tel: +33 1 30 20 30 40
APAC (Asia & Pacific):
Mail: support.bioterminals.in@idemia.com
Tel: +91 8929 159 665
India:
Mail: support.bioterminals.in@idemia.com
Tel: +91 1800 120 203 020
Web site
For the latest firmware, software, document releases, and news, please check our website:
biometricdevices.idemia.com
To get your login and password please contact your sales representative.
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