Ingenico I7910 - Voiding a Debit Sale

I7910 Payment – User Manual
70 0120-07390-0101
Debit Sale Void
a
SALE
PRE-AUTH
PRE-AUTH COMP
1. Use [
] to highlight SALE VOID and press [OK].
See also Refunds and Voids (page 35).
MANAGER
PASSWORD
********
2. Enter the password (configurable; see page 25).
3. Enter the clerk ID – 123 in the example (configurable; see page 22).
SALE VOID
DEBIT CREDIT
4. This screen appears if both card types are configured (see page 23). Select [DEBIT].
SALE VOID
ORIGINAL TRAN #
4567
5. Enter the transaction number printed on the receipt of the original transaction being
voided (4567 in the example).
VERIFY VOID#
ENTER TO CONFIRM
$10.00
1234567890123456
6. Press [CORR] after verifying the original transaction data displayed:
Last four digits of the account number (0015 in the example);
Transaction date (18
th
of April in the example);
Transaction time (09:09 in the example);
Transaction amount ($10.00 in the example).
Press [SKIP] if this is not the desired transaction.
PRESS ENTER AND
PASS TERMINAL
TO CUSTOMER
7. Press [OK] and pass the terminal to the customer.
SALE VD/AN ACHAT
SWIPE CARD
GLISSER LA CARTE
8. The customer swipes the card (see page 37).
SALE VOID
$10.00 OK?
9. The customer presses [OK] to confirm the transaction amount.
SALE VOID
SELECT ACCOUNT
CHQ SAV
10. The customer selects [CHQ] to pay from their chequing account or [SAV/EP] to pay
from their savings account.
SALE VOID
ENTER PIN & OK
****
11. The customer enters their PIN. Asterisks are echoed.
12. The terminal communicates with the host and displays SENDING, RECEIVING and
PROCESSING.
TRANS APPROVED
THANK YOU
13. The customer approved message is displayed.
PRESS ENTER AND
PASS TERMINAL
TO MERCHANT
14. The customer presses [OK] and passes the terminal back to you.
TRANS APPROVED
1234567
$10.00
15. The terminal displays the response (see page 38) and prints the receipt (see below).