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Ingenico I7910 - Processing a Debit Refund

Ingenico I7910
90 pages
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I7910 Payment – User Manual
68 0120-07390-0101
Debit Refund
a
SALE
PRE-AUTH
PRE-AUTH COMP
1. Use [
] to highlight REFUND and press [OK].
See also Refunds and Voids (page 35).
MANAGER
PASSWORD
********
2. Enter the password (configurable; see page 25).
3. Enter the clerk ID – 123 in the example (configurable; see page 22).
REFUND
DEBIT CREDIT
4. This screen appears if both card types are configured (see page 23). Select [DEBIT].
REFUND
AMOUNT
$10.00
5. Enter the transaction amount ($10.00 in the example).
PRESS ENTER AND
PASS TERMINAL
TO CUSTOMER
6. Press [OK] and pass the terminal to the customer.
REFUND/REMBOURS
SWIPE CARD
GLISSER LA CARTE
7. The customer swipes the card (see page 37).
REFUND
$10.00 OK?
8. The customer presses [OK] to confirm the transaction amount.
REFUND
SELECT ACCOUNT
CHQ SAV
9. The customer selects [CHQ] to pay from their chequing account or [SAV/EP] to pay
from their savings account.
REFUND
ENTER PIN & OK
****
10. The customer enters their PIN. Asterisks are echoed.
11. The terminal communicates with the host and displays SENDING, RECEIVING and
PROCESSING.
TRANS APPROVED
THANK YOU
12. The customer approved message is displayed.
PRESS ENTER AND
PASS TERMINAL
TO MERCHANT
13. The customer presses [OK] and passes the terminal back to you.
TRANS APPROVED
1234567
$10.00
14. The terminal displays the response (see page 38) and prints the receipt (see below).
PRINT
NEXT COPY – OK?
15. Press [OK] after detaching the receipt.
The terminal displays PRINTING while it prints the next copies.
Detach them and press [OK].
The terminal returns to the idle screen.

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