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Appendix A FAQ
1. InRouter is powered on, but can't access Internet through it?
Please first check:
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card
is suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password are
correctly configured.
Whether the IP Address of your computer is the same subnet with InRouter and the
gateway address is InRouter LAN address.
2. InRouter is powered on, have a ping to detect InRouter from your PC and find packet loss?
Please check if the network crossover cable is in good condition.
3. Forget the setting after revising IP address and can't configure InRouter?
Try following method to restore the device.
1. Press the RESET button immediately after power on the device.
2. When System LED is steady on, release RESET button, system LED will blink, and press
the RESET button again.
3. When System LED blinks slowly, release the RESET button. The device has been restored
to default settings and will start up normally later.
4. After InRouter is powered on, it frequently auto restarts. Why does this happen?
First check:
Whether the module works normally.
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM
card is suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password
are correctly configured.
Whether the signal is normal.
Whether the power supply voltage is normal.
5. Why does upgrading the firmware of my InRouter always fail?
Examination:
When upgrading locally, check if the local PC and InRouter are in the same network
segment.
When upgrading remotely, please first make sure the InRouter can access Internet.
6. After InRouter establishes VPN with the VPN server, your PC under InRouter can connect to
the server, but the center can't connect to your PC under InRouter?
Please make sure the firewall of your computer is disabled.
7. After InRouter establishes VPN with the VPN server, your PC under InRouter can't connect to
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