Chapter 6:
Miscellaneous
Information
Chapter 6 contains miscellaneous information, such as
IEI’s customer service policy, returned merchandise
authorization policy, and consumables information.
6.1 Customer
Service Policy
IEI has a Customer Service department to meet the
varied service needs of its customers. Examples of de-
partment functions include:
• Telephone troubleshooting with technical experts
• Technical assistance to solve specific application
questions is handled by the Sales department
IEI’s Customer Service department can help customers
expedite shipments, contact the proper personnel, or
help with special customer requests. To contact IEI’s
Customer Service department, call (800) 343-9502 A
Customer Service Representative is available from 8:00
a.m. to 7:00 p.m. (EST) to:
• check on installation
• request technical assistance
• report a problem
• return products
prox.pad plus Install/Program. Manual, PPP, D2 6-1
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