Troubleshooting
Issue Solution
The device has the batteries inserted but it does not
wake up.
Check if there is the factory plastic in the battery
holder or if the batteries are empty.
The device wakes up but can not be programmed to
the receiver.
Check the distributor code and installer code from
both devices.
I do not find out the white label with the information of
the device to know the distributor code.
Remove the bottom part of the device ad and open it,
you will find out the white label on the electronical
board next to the batteries
The device is installed properly but it is not detected
by the receiver and they have the same distributor
and installer codes
The nominal activation distance is 100 meters in
open field, check it.
I would like to send 4 signals to the receiver with the
device
The device only has 3 channels, as it's designed for a
residential application: C1=Start-C2=Courtesy Light-
C3=others.
I am trying to program more than 1 password for dif-
ferent users to activate the same door but it is not pos-
sible. The old one is erased.
Only 1 password can be programmed on each chan-
nel
The vibrator is not working.
Check if the battery icon is light ON, if yes the bat-
teries are near to be empty
I am trying to change the master code but it is not pos-
sible.
The master code is fixed from factory.
I am trying to change the batteries but I do not know
how to do it.
Remove the bottom part, change the batteries and
install the bottom part again.
I would like to change the password and it is not pos-
sible.
You need the master code to do it.
The device was working and now it is not activating
the receiver. The batteries are ok, the vibrator is ok.
The other remotes are activating the receiver.
The device is broken, change it by a new one
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