Getting Started – 14
Returning Shipments to JDS Uniphase
JDS Uniphase only accepts returns for which an approved Return Material Authorization
(RMA) has been issued by JDS Uniphase sales personnel. This number must be obtained prior
to shipping any material to JDS Uniphase. The owner’s name and address, the model number
and full serial number of the unit, the RMA number, and an itemized statement of claimed
defects must be included with the return material.
Ship return material in the original shipping container and packing material. If these are not
available, packaging guidelines are as follows:
1. Wear an anti-static wrist strap and work in an ESD controlled area.
2. Cover the front panel, if applicable, with a strip of cardboard.
3. Wrap the unit in anti-static packaging. Use anti-static connector covers, if applicable.
4. Pack the unit in a reliable shipping container.
5. Use enough shock-absorbing material (10 to 15 cm or 4 to 6 in on all sides) to cushion the
unit and prevent it from moving inside the container. Pink poly anti-static foam is the best
material.
6. Seal the shipping container securely.
7. Clearly mark FRAGILE on its surface.
8. Always provide the model and serial number of the unit and, if necessary, the RMA number
on any accompanying documentation.
9. Ship the unit only to the address given at the beginning of this document.
Cleaning Connectors
Caution
• Connecting damaged or dirty fibers to the unit can damage the connectors
on the unit.
• Never force an optical connector. Some connectors have a ceramic ferrule
that can easily be broken.
Optical cable ends need to be cleaned before using them with the unit.
The following items are required for cleaning:
• Filtered compressed air or dusting gas (for example, Tech Spray Envi-Ro-Tech Duster
1671 gas, available from http://www.techspray.com/1671.htm)
• Lint-free pipe cleaners (for example, from 3M
3
) or lint-free swab
3
3M is a trademark of 3M.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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