Chapter 18 Maintenance and Troubleshooting
Updating the software
SmartClass TPS User’s Guide
146 22035456, Rev 001 June 2014
Updating the software
The SmartClass Triple Play Services’s software can be upgraded in the field using either FTP or
with the USB port on the right side of the instrument. You can obtain the software (filename
“smartclass_XXXX.tps” where XXXX is the version) by doing one of the following:
– Download it from our web site and then copy it to a USB stick (in the root directory).
– Use the FTP application to download it to the unit.
(This is the “File Transfer Test” in the data application. See “Throughput testing” on
page 64.)
– Call JDSU Customer Service to order an upgrade. You will receive a USB stick with the
software already on it.
To update software
1 If using a USB stick for the update, connect it to the USB connector on the right side of the
unit.
The unit will auto-detect the USB drive.
2 From the Main Menu, select System Settings, and then Administration, and then select
Software Update.
The Software Update screen appears.
This screen shows two software files, one on USB and the other is a FTP-downloaded file.
3 Select which file to use.
4 Press the OK key to verify, and begin the update.
The update status is displayed on the screen.
The update will take several minutes.
5 After the update finishes, turn the unit off then back on.
NOTE:
If you download or FTP the software, make sure that the filename has a .tps extension. Other
extensions will not work.
NOTE:
During the update the unit will turn off then back on. This allows the software to validate that the
current software update was successful before removing the previous software. If an error occurs
during the update, the unit will revert to the previous software version.
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