Chapter 18 Maintenance and Troubleshooting
Additional information
SmartClass TPS User’s Guide
148 22035456, Rev 001 June 2014
During off-hours, you can request assistance by doing one of the following: leave a voice message
at the TAC for your region; email the North American TAC (tac@jdsu.com); submit your question
using our online Technical Assistance request form at www.jdsu.com.
Additional information
For additional information, visit the SmartClass TPS web page:
http://www.jdsu.com/products/communications-test-measurement/products/a-z-product-list/smart-
class-tps.html
Resolving problems
If you are having trouble with the SmartClass Triple Play Services, the following sections describe
common problems and solutions. You should verify whether your problem is listed here before
contacting technical assistance.
Operating the unit
The following section addresses questions that may be asked about operating and performing basic
functions with the SmartClass Triple Play Services.
Issue
The handset (internal) microphone does not work.
Resolution
The microphone is only used for POTS and VoIP calls.
Performing tests
The following section addresses questions that may be asked about completing tests with the
SmartClass Triple Play Services. The following sections are included:
– General
– Ethernet tests
– DSL tests
– VoIP tests
– Video tests
Asia and the Pacific +852 2892 0990
(Hong Kong)
+8610 6833 7477
(Beijing-China)
Table 53 Technical assistance centers (Continued)
Region Phone Number
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