Chapter 18 Maintenance and Troubleshooting
Adding options
SmartClass TPS User’s Guide
June 2014 22035456, Rev 001 147
The software is updated.
Adding options
The SmartClass Triple Play Services allows you to add new options to your unit in the field by
entering a unique number key that will un-lock the new feature. Contact your sales representative
or call JDSU customer service to order your new feature and obtain the unique key for your unit.
This will be a 12 byte (24-digit) number. To generate this key, the JDSU customer service represen-
tative will need the following information:
– The serial number of your unit (found on the label on the back of the unit)
– The unique hardware ID number (see “Viewing unit revisions, options, and IDs” on page 30)
The following procedure describes how to add options. You can also add options through Strata-
Sync by synchronizing your unit with the StrataSync server. Refer to “StrataSync” on page 139.
To add options
1 Contact your JDSU representative to obtain the number key that will enable the option you
want to add.
2 From the Main Menu, select System Settings, and then Administration.
3 Select Options.
A list of current options appears and indicates whether the option is installed on your unit. The
unit’s unique Hardware ID number also appears on this screen.
4 Select Add Options.
A prompt appears to enter the code for the option.
5 Enter the code obtained in step 1, then press the OK key.
6 Restart the unit.
When the menu is viewed again, a check mark appears next to the option indicating it is available
for use.
Getting Technical Assistance
If you need assistance or have questions related to the use of this product, use the information in
Table 53 on page 147 to contact JDSU’s Technical Assistance Center (TAC) for customer support.
For the latest TAC contact information, go to www.jdsu.com or contact your local sales office for
assistance.
The regional sales office phone numbers are listed on the back of this manual.
Table 53 Technical assistance centers
Region Phone Number
Americas 1-855-ASK-JDSU
+1 301 353 1560
tac@jdsu.com
Europe, Africa, and Mid-East +49 (0) 7121 86 1345
(JDSU Germany)
hotline.europe@jdsu.com
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