JTECH Medical COMMANDER ECHO - Page 44

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Troubleshoong Your Console
Problem Probable Cause Possible Soluon
The Windows “Found
New Hardware” process is
triggered when the Console
is connected via USB.
First me installaon or
plugging the Console into
a dierent USB port.
Please select yes, install, or connue, this is
expected behavior and should be allowed
to run. No specied drivers are included as
Windows includes the default drivers.
Console does not appear to
respond to the charger. The
green-colored LED does not
light.
Bad Connecon or
Inoperable Baery.
Check the USB daisy chain connecon to the
charger and the Console. If the daisy chain
connecons appear to be good; remove all
other devices and try connecng the Console
to a dierent USB connecon on the USB daisy
chain. If the LED does not light up aer 60
minutes, contact JTECH Customer Service for
repair opons.
The Control Sck will no
longer click when pressed.
Possible damaged switch. Please contact JTECH Support for repair
opons.
Console LED blinks rapid red
and does not stop.
Dead baery indicator. Charge the Console for one complete cycle (up
to 6 hours) and aempt to use it again.
Console does not turn on
and the LED does not blink
when trying to turn one.
The Console soware has
locked up or the baery
charge is fully depleted.
Use a paperclip to press the reset switch on
the backside of the Console. If the Console sll
does not turn on, connect the Console to the
charger for 1 hour. If the Console turns on aer
1 hour allow the Console to connue charging.
Otherwise contact JTECH support for repair
opons.
Console Displays “Bad
Sample” message
RF interference or
other wireless systems
using the same radio
spectrum,. Can also be
caused by addional
Commander Echo
systems in operaon
Iniate an auto scan to try switching radio
channel to one which has less RF interference.
This can resolve most problems with RF
interference and mulple Commander Echo
systems being in use.
Addional Console troubleshoong informaon can be found by vising our customer portal at
hp://portals.jtechmedical.com