Juniper SRX345

Listing the SRX345 Services Gateway Component Details with the CLI
Before contacting Juniper Networks to request an RMA, you must find the serial number
on the SRX345 Services Gateway or component.
To list all of the SRX345 Services Gateway components and their serial numbers, enter
the following command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis CZ3615AN0003 SRX345
Routing Engine REV 02 650-065043 CZ3615AN0003 RE-SRX345
FPC 0 FPC
PIC 0 8xGE,8xGE SFP Base PIC
Power Supply 0
NOTE: In the show chassis hardware command, the Mini-PIM slot number is
reported as an FPC number, and the Mini-PIM number (always 0) is reported
as the PIC number.
Most components also have a serial number ID label attached to the
component body.
Related
Documentation
Contacting Customer Support on page 101•
• Returning a SRX345 Services Gateway Component to Juniper Networks on page 102
• Locating the SRX345 Services Gateway Chassis Serial Number and Agency Labels on
page 103
• Locating the SRX345 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 103
• Information You Might Need to Supply to JTAC on page 104
• Required Tools and Parts for Packing the SRX345 Services Gateway on page 105
• Packing the SRX345 Services Gateway for Shipment on page 106
• Packing SRX345 Services Gateway Components for Shipment on page 107
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
Copyright © 2017, Juniper Networks, Inc.104
SRX345 Services Gateway Hardware Guide