Juniper SRX345

Related
Documentation
Contacting Customer Support on page 101•
• Returning a SRX345 Services Gateway Component to Juniper Networks on page 102
• Locating the SRX345 Services Gateway Chassis Serial Number and Agency Labels on
page 103
• Locating the SRX345 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 103
• Listing the SRX345 Services Gateway Component Details with the CLI on page 104
• Information You Might Need to Supply to JTAC on page 104
• Required Tools and Parts for Packing the SRX345 Services Gateway on page 105
• Packing SRX345 Services Gateway Components for Shipment on page 107
Packing SRX345 Services Gateway Components for Shipment
Follow these guidelines for packing and shipping individual components of the services
gateway:
•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place the individual component in an electrostatic bag.
•
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
CAUTION: Do not stack any of the services gateway components during
packing.
Related
Documentation
• Contacting Customer Support on page 101
• Returning a SRX345 Services Gateway Component to Juniper Networks on page 102
• Locating the SRX345 Services Gateway Chassis Serial Number and Agency Labels on
page 103
• Locating the SRX345 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 103
• Listing the SRX345 Services Gateway Component Details with the CLI on page 104
• Information You Might Need to Supply to JTAC on page 104
• Required Tools and Parts for Packing the SRX345 Services Gateway on page 105
• Packing the SRX345 Services Gateway for Shipment on page 106
107Copyright © 2017, Juniper Networks, Inc.
Chapter 23: Contacting Customer Support and Returning Components