Troubleshooting
Problem Symptom Action
Reference
Page
Power does not turn on The “HELLO” message remains displayed,
and the unit does not start up.
Press the [RESET] button on the front panel.
If it does not start up, stop using this unit,
unplug the plug from the outlet, and bring it to
the local dealers in your area.
(A P
16)
The cooling fan motor is
not working
“FAN LOCKED” is displayed on the display
window of this unit.
The cooling fan motor is spoiled. Stop using
the
unit, remove the power plug from the outlet,
and contact the local dealers in your area.
-
Power turns off
automatically
The “AUTO
POWER (OFF)” setting is set to “2
HOURS” or “6 HOURS”.
Change the “AUTO POWER (OFF)” setting of
“SETUP” to “OFF”.
(A P 85)
The temperature of this unit has rose, and
operation has ceased for safety purposes.
Place this unit in an area with ventilation if
possible, and wait approximately 30 minutes
for it to cool down.
-
The power turns on
automatically
The “HDMI-CEC” setting is set to “ON”. Change the “HDMI-CEC” setting of
“CONNECTION” to “OFF
”.
(A P 91)
Input cannot be switched i.LINK connection is currently being
established.
Cancel importing, or wait until the connection
ends.
(A P
42)
There are no video
images on the monitor
Monitor only supports RGB input. Set “HDMI
--> DVI COLOR” in the setting menu
to “RGB FIX”.
(A P 91)
“HDCP ERROR” is displayed. Use a monitor that supports HDCP. -
Video images may be distorted during
reencoding/dubbing when the monitor (TV) is
connected
to this unit using an HDMI cable, or
when the screen resolution is set to “1080p”.
This is not a malfunction. Change the “HDMI
OUTPUT RESOLUTION” to a value other than
“1080p” (e.g., 1080i) if you find it annoying.
(A P 90)
Screen is distorted Video images may be distorted during
reencoding/dubbing when the monitor (TV) is
connected
to this unit using an HDMI cable, or
when the screen resolution is set to “1080p”.
This is not a malfunction. Change the “HDMI
OUTPUT RESOLUTION” to a value other than
“1080p” (e.g., 1080i) if you find it annoying.
(A P 29)
There is no audio sound The “HDMI AUDIO OUTPUT” setting is set to
“OFF”.
Change the “HDMI AUDIO OUTPUT” setting
of
“CONNECTION” to “ON”.
(A P 91)
The amplifier does not support “BITSTREAM”
output.
Use an amplifier that supports bitstream
output.
(A P
88)
Dubbing cannot be
performed
The title to be dubbed is copyright protected. Titles that are copyright-protected cannot be
dubbed. Select a title that is not copyright-
protected.
(A P
28)
A finalized disc has been inserted. Insert a disc that has not been finalized. -
The disc is not formatted. Format the disc. (A P
30)
The SD card is write-protected. Remove the SD card and remove the write
protect lock.
(A P
32)
Troubleshooting
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