User manual Repairs & maintenance
Kaba Terminal 9420 MID k1evo706en-2011-07 41
6.5 Fault rectification
In the event of faults or other problems, work through this checklist to localise the
problem. Contact technical customer service if you are still unable to rectify the
fault.
Symptom Possible causes Measures
Switch on the terminal.
The IP address 169.254.xx.yy
is displayed.
Terminal is not connected to
the network.
Check that the network cable
is plugged in. Restart the
terminal
Terminal did not start
correctly.
Restart the terminal
Port Security is active. Ask IT to enable the MAC
address of the terminal.
Starting B-COMM Java.
BCLAN01 does not start (red).
B-COMM Java services not
started.
1. Right-click on My
Computer
Manage Device Manager
Service/Applications
2. Restart Kaba Terminal to
KEM Feeder.
3. Restart BCLAN01.
Several network cards
present - wrong one
configured.
B-COMM Java services must
be installed manually.
Contact your support team.
Starting B-COMM Java.
Message: B-COMM Java
Server is down.
B-COMM Java services not
started.
1. Right-click on My
Computer
Manage Device Manager
Service/Applications
2. Restart Kaba Terminal to
KEM Feeder.
No terminals displayed in
Terminal Discovery.
Terminal not yet connected
to the network (delayed).
1. Right-click on Terminal
Discovery.
2. Refresh.
3. Repeat as necessary until a
terminal is displayed.
Communication between
terminal and network
prevented by firewall.
Ask IT to enable UPD port
1900.
Several network cards
present - wrong one
configured.
B-COMM Java services must
be installed manually.
Contact your support team.
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