Chapter 4 Troubleshooting
If you are having trouble of any kind make sure you double check the following before moving
on to the chapters below that address specific problems:
1. With your QuNexus plugged in check Audio MIDI Setup's MIDI view (Mac only) and
make sure QuNexus' icon is active (not grayed out). Or open up the QuNexus Editor
(Mac or Windows) and make sure it says “Connected” just above the QuNexus logo.
If not, try these:
1. Unplug your QuNexus and plug it back in.
2. Unplug your QuNexus, restart your computer, and plug your QuNexus back in.
3. Try a different USB cable.
2. Make sure you are using the correct firmware. When the QuNexus Editor opens, it
checks to make sure the firmware on the device is compatible with the application. If
the firmware is not compatible, an update prompt will appear. Click update.
If you experience any problems or have questions regarding the QuNexus install process after
viewing all of the troubleshooting suggestions, submit a support request (http://
www.keithmcmillen.com/support) outlining the problems you're experiencing. The more
detailed you are in describing your problem (information about your computer, the software
you're running, the circumstances around the issue), the more easily we will be able to help
you. To make things much faster it is helpful if you include the following when submitting a
support question:
1. Your operating system
2. Your computer’s specs (processor speed, amount of RAM, etc)
3. Firmware version on your QuNexus
4. Version number of the QuNexus Editor you are using
5. A detailed description of your problem
6. Steps taken to produce this problem
7. Steps you have taken to try and solve your problem
Also, please think about whether or not your question is actually a QuNexus question or a
question about the software you’re using your QuNexus with.
4.1 Connectivity Trouble
If you are having trouble establishing a stable connection between your QuNexus and your
computer, iPad, MIDI, or CV Device then this chapter should help. Make sure you read the
Connecting QuNexus chapter above first to be certain that you are connected correctly.
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