11-2 A-61796 September 2014
Problem Possible Solution
No images are being displayed
Be sure the documents you are scanning are placed properly in the input
tray based on how your job is configured. For example, if your job is set
up to scan documents one-sided - face down, be sure the side you
want to scan is facing the input tray (not facing you). If you are unsure as
to how the job is configured, contact your System Administrator.
Roller marks appear on the document
after scanning
Clean the rollers. See the procedures in Chapter 10, Maintenance.
Images have black background bleed-
through
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this, adjust the Contrast value on
the Scan Settings screen.
Red, green or blue streaks are running
through a color photo
The Scan Station is dirty and needs to be cleaned. Refer to the “Cleaning
procedures” in Chapter 10, Maintenance.
Image quality is poor or decreased
Clean the Scan Station. Refer to the “Cleaning procedures” in Chapter
10, Maintenance.
Network Authentication Issues Possible Solution
The Scan Station 700 Series - Scanner
Administration application cannot
communicate with the Scan Station
when the Scan Station is powered up
and is left idle for more than 15 minutes
then goes to into power saver mode.
Wake On LAN (WOL) is designed to work using a broadcast address,
thus it is more likely to work reliably when a Scan Station and the
Scanner Administration application are on the same subnet. It can be
used across subnets but it will only work if the ARP tables in routers/
switches on the network still contain information about the Scan Station.
This information is volatile and the longer a Scan Station is in power
saver mode, the less likely it will work. However, if the Scan Station is
down for only a short time, quite often things will work fine.
These limitations are not limited to Scan Station. This is a network
infrastructure restriction.
It is suggested that you assign a Static IP address to the Scan Station.
Cannot receive incoming faxes even
though the Scan Station is properly
configured
• Be sure you are connected to an analog phone line (not a digital
phone line).
• Verify the following:
1. Make sure the cable is plugged into the RJ11 port in the back of the
Scan Station.
2. Be sure that the fax options are configured correctly for receiving
faxes. For more information, see the section entitled, “Configuring
Fax settings” in Chapter 4.
Domain authentication Check the following to verify for correct connections in a network
domain.
These settings can be accessed by selecting the Configuration tab and
selecting Edit>Device Settings. Check Device Options and click Next.
Open the Network Destination Credentials option and verify the
network Username, Password and Domain name.
If these are not set correctly, the Scan Station will not be able to access
the domain.
Device name is not unique All Scan Stations have a default name assigned from the factory. The
default name is: KSSxxxxxxxx (where xxxxxxxx represents the Scan
Stations’ serial number). This ensures that all Scan Station device names
are unique. If you leave this option blank when you are configuring the
Device Name, the Scan Station will continue to use the default factory-
installed device name. If you want to change the default Device name,
you must select a unique name.
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