Korg modwave - Troubleshooting; Software Wont Start up; Cant Connect to the Modwave

Troubleshooting
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Troubleshooting
Software won’t start up
Make sure that your computer meets the operating requirements
See “Operating requirements” on page3.
Check whether other applications might be running
If other applications are running, it is possible that they might somehow interfere with the modwave Editor/Librarian.
As a troubleshooting step, quit the other applications.
Can’t connect to the modwave
Make sure that the modwave is connected via USB
e Editor/Librarian requires USB, and cannot communicate with the modwave over 5-pin DIN MIDI.
Try connecting the modwave directly to your computer, without a USB hub
Faulty hubs may interfere with the connection. Hubs must support USB 2.0 or better.
Try a dierent USB cable
A faulty cable might interfere with the connection.
Conrm that the modwave is running software version 2.1.5 or later
To check the soware version number, press UTILITY and then SHIFT + < (PAGE -).
Make sure that the modwave has been detected by the connected computer
Windows: open the Device Manager (see the instructions under “Windows” on page5) and check the “Other
Devices” tab. If the modwave does not appear, repeat the NCM or RNDIS conguration procedure.
Mac OS: open the System Preferences application, in the Applications folder. Go to the Network panel, and check the
list of networks and network devices on the le of the window.
Make sure that the required network ports are not blocked by a software rewall
When communicating with the modwave over USB, the Editor/Librarian uses TCP ports 50000 and 50001, and
Bonjour uses UDP port 5353. ese won’t be aected by an external rewall in a separate server or router, but can be
blocked by a soware rewall running on the same computer.
Disable VPN software
Some users have reported that VPN soware may interfere with communication to the modwave.
Windows: conrm that Bonjour is running
Open Services, nd Bonjour Service in the list, and conrm that its Status is Running and Startup Type is set to
Automatic.
Conrm that you have the latest version of the Editor/Librarian
You can download the latest version from the Korg website (http://www.korg.com/ ).
Try restarting your computer
In some cases, the modwave may not be immediately recognized aer installation. If this occurs, simply restart your
computer.
Windows: check Device Manager
Open Device Manager, and nd the modwave. If it is not shown under Other devices or Network adapters, check under
Universal Serial Bus controllers. If there is a new device named “USB Composite Device,” marked by the “warning”
icon (an exclamation point in a yellow triangle), double-click on that entry to bring up the Properties dialog. If the
General tab shows the device status as “unable to start” with a code of -10, this may be the problem. To resolve this,
right-click on the USB Composite Device entry to bring up a contextual menu, and select the Uninstall Device option.
Press the Uninstall button on the dialog which appears. Aer this, disconnect the USB cable from the modwave, wait