C-1
Appendix C: Troubleshooting
This appendix explains how to solve some common problems that may
arise when you are using the printer. If you are unable to correct the problem
contact your Dealer or Kroy Customer Service. In the United States, call
(800)347-5769; in Europe call +44-(0)118-986-5200.
Display stays black/blank • Adjust the LCD Contrast
after printer is turned on • Make sure the AC Adapter is firmly
connected
Printer does not print • Ensure the lock/release knob is in the
locked position
• Check the supply cartridge and its position
• Check that the AC adapter and/or serial
cable is firmly connected
Printed characters are not • Adjust the print density
formed properly • Clean the printhead and rollers
Printed characters have a • Turn off printer and use a Kroy Cleaning
line through them and/or Kit (Part#255900) or use 90% or better
voids isopropyl alcohol on a cotton swab to
clean the printhead and rollers (See
Appendix A) for instructions.
Printer isn't working • Reset the printer
properly • Turn the printer on and off
Printer has locked up • Turn the printer on and off
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