Lenovo ThinkPad - Chapter 11. Troubleshooting Problems

Chapter11.Troubleshootingproblems
Thischapterdescribessomecommonproblemsandsuggestedsolutions,andhowtorecoveryourtablet
fromacrash.
Beawarethattheproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyare
notdenitiveproblemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,your
reseller,oryourserviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(2Gor3G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Applicationproblem
Problem:Applicationsarenotworkingnormally.
Suggestedsolution:OpenAndroidSettingsandtouchDeveloperoptions.EnsurethattheDon’tkeep
activitiescheckboxisunchecked.
Multitouchscreenproblems
•Problem:Themultitouchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
2.Restartyourtablettotryagain.
Iftheproblempersists,contactLenovofortechnicalsupport.
•Problem:Themultitouchscreendoesnotrespondtoyourngertouch.
Suggestedsolution:OpentheQuickSettingspanelandensurethatthePenonlyfeatureisswitchedoff.
Batteryproblem
Problem:Thebatterydoesnotchargecorrectly.
Suggestedsolution:Checkiftheacchargerisconnectedcorrectly.Iftheconnectionisgoodbutthe
batterystilldoesnotcharge,contactLenovotoreplacewithanewbattery.
Systemproblems
•Problem:Unabletoturnthetableton.
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