Lenovo ThinkPad - Recovering from a Severe Software Problem

Suggestedsolution:Connectyourtablettoanacpoweroutletusingeitheradockorthechargerthrough
theprovidedUSBcabletoseeiftheproblemiscausedbyadrainedbattery.Iftheproblempersists,
insertastraightenedpaperclipintotheemergencyresethole.Tolocatetheemergencyresethole,see
“Tabletlayout”onpage1
.Iftheproblemstillpersists,contactLenovofortechnicalsupport.
•Problem:Unabletoturnthetabletoff.
Suggestedsolution:Ifyoucannotturnoffyourtabletbypressingandholdingthepowerbutton,insert
astraightenedpaperclipintotheemergencyresetholetoturnitoff.Tolocatetheemergencyreset
hole,see“Tabletlayout”onpage1.
Mediaproblems
•Problem:Theaudioqualityispoororthereisnosoundoutput.
Suggestedsolution:Checkandensurethat:
–Thespeakerisnotcovered.
–Thespeakermutefunctionisdisabled.
–Ifyouareusingaheadset,unplugit,thenplugitinagain.
–Thevolumeisnotturnedtothelowestlevel.
Iftheproblempersists,contactLenovofortechnicalsupport.
•Problem:Asong,video,orothermedialecannotbeplayed.
Suggestedsolution:Checkandensurethatthemedialeisnotcorrupted.
Externaldeviceconnectionproblems
•Problem:Aconnectionisnotestablishedwhenyouconnectthetablettoacomputer.
Suggestedsolution:EnsurethatthecomputerUSBcableyouareusingistheonethatisshippedwith
yourtablet.AlsoensurethattheUSBcableisconnectedtothemicroUSBconnectorofyourtablet.
•Problem:Bluetoothdevicescannotbelocated.
Suggestedsolution:Ensurethat:
–YourtabletBluetoothisswitched.
–TheBluetoothfeatureisactivatedonthedevicetowhichyouwanttoconnect.
–YourtabletandtheBluetoothdevicearewithinthemaximumBluetoothrange(10m).
Iftheproblempersists,contactLenovofortechnicalsupport.
•Problem:Theimagecannotbemirroredontheexternaldisplay.
Suggestedsolution:Ensurethat:
1.AttacheddisplayisswitchedonfromtheQuickSettingspanel.
2.Theexternaldisplayispoweredon.
3.TheexternaldisplayisconnectedtoyourtabletthroughtheminiHDMIconnector.
Iftheproblempersists,contactLenovofortechnicalsupport.
Recoveringfromaseveresoftwareproblem
Ifyourtabletstopsrespondingandyoucannotturnoffthetabletbypressingandholdingthepowerbutton,
insertastraightenedpaperclipintotheemergencyresetholetoresetthetablet.Thenrestartyourtablet.
Tolocatetheemergencyresethole,see“Tabletlayout”onpage1
.
Ifyoustillencounterthesameproblemafteryourestartyourtablet,resetyourtabletandrestartitagain,and
thenperformafactorydataresetoperationbydoingthefollowing:
72UserGuide