Lenovo ThinkPad - Chapter 12. Getting Support; Lenovo Technical Support

Chapter12.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
Lenovotechnicalsupport
AfteryoubuyaThinkPadTablet,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo
cancontactyouincaseofarecallorothersevereproblems.AfteryouregisteryourcomputerwithLenovo,
youwillreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended
privilegesandservicestoregisteredusers.
ToregisteryourcomputerwithLenovo,gotohttp://www.lenovo.com/registerandfollowtheinstructionson
thescreen.
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor
thelatesttelephonenumbersandhoursofoperation.
Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:
•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera
producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering
Changes(ECs)thatapplytoyourhardwareavailable.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety
andWarrantyGuidethatcomeswithyourtablet.
Locatingthemachinetypeandmodel(MTM)numberandthesystemserialnumber
Whencallingfortechnicalassistance,youarerequestedtoprovidetheMTMnumberandthesystemserial
numberofyourtablet.TogettheMTMnumberandtheserialnumber,doeitherofthefollowing:
•OpenAndroidSettingsandtouchAbouttablet.ThenyoucanseetherequirednumbersunderMachine
typeandmodelandSystem-unitserialnumber.
•OpentheSIMcardslotcover.TheMTMlabelisafxedontheinnersideofthecover.
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