Lenovo ThinkServer RS160 - Page 113

Opticaldriveproblems
Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Therelatedcablesandconnectorsarenotdamagedandthe
connectorpinsarenotbent.
•TheopticaldriveissecurelyconnectedtothecorrectSATA
connectoronthesystemboardandtheSATAconnectorisenabled
intheSetupUtilityprogram.See“UsingtheSetupUtilityprogram”
onpage29
.
•Allcablesandjumpers(ifany)areinstalledcorrectly.
•Thecorrectdevicedriverisinstalledfortheopticaldrive.
2.Runanyopticaldrivediagnosticprogramsifyouhave.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacethepowercablefortheopticaldrive.
6.Replacetheopticaldrive.
7.(Trainedservicetechnicianonly)Replacethesystemboard.
Adiscisnotworkingcorrectly.
1.Ensurethatthediscisintheopticaldrivewiththeshinysidefacing
down.
2.Ensurethatthediscsurfaceiscleanandnotscratched.
3.Checkthediscorpackageforregionalcoding.Youmightneedto
purchaseadiscwithcodingfortheregionwhereyouareusingthe
product.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyouhave.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Harddiskdriveproblems
Symptom
Action
AnewlyinstalledHDDisnotrecognized.1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged.
•TheHDDissecurelyconnectedtothecorrectSATAconnectoron
thesystemboardandtheSATAconnectorisenabledintheSetup
Utilityprogram.See“UsingtheSetupUtilityprogram”onpage29.
•Allcablesandjumpers(ifany)areinstalledcorrectly.
2.Ifyouhaveanydiagnosticprograms,runthediagnosticprograms
totesttheHDD.
3.ReinstalltheHDDandreconnectcables.
4.ReplacethesignalcablefortheHDD.
5.ReplacetheHDD.
MultipleHDDsfail.1.Ifyouhaveanydiagnosticprograms,runthediagnosticprograms
totesttheHDD.
2.Ensurethatthecableconnectioniscorrect.
Chapter6.Troubleshootinganddiagnostics99