Lenovo ThinkServer RS160 - Calling for Service; Using Other Services

•Usethetroubleshootinginformationinthismanual.GotoChapter6“Troubleshootinganddiagnostics”
onpage97
.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb
siteat:
http://www.lenovo.com/support
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•SerialnumbersofyourLenovohardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thewarrantydoesnotcoverthefollowing:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identificationofsoftwareproblemsources
•Configurationofthe(UEFI)BIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofprograms
Forthewarrantytypeanddurationforyourproduct,gotohttp://www.lenovo.com/warranty.Youmustretain
yourproofofpurchasetoobtainwarrantyservice.
Forwarrantyservice,consulttheworldwideLenovoSupporttelephonelist.Telephonenumbersaresubject
tochangewithoutnotice.Themostup-to-datetelephonelistforLenovoSupportisalwaysavailableonthe
Websiteathttp://www.lenovo.com/support/phone.Ifthetelephonenumberforyourcountryorregionisnot
listed,contactyourLenovoresellerorLenovomarketingrepresentative.
Usingotherservices
Ifyourelocateyourservertoacountrywhereyourservermachinetypeissold,yourservermightbeeligible
forInternationalWarrantyService,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughoutthe
warrantyperiod.Servicewillbeperformedbyserviceprovidersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
102ThinkServerRS160UserGuideandHardwareMaintenanceManual