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Chapter 6
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
FCS-0020/WCS-0020 and some possible solutions to them. If you follow the
suggested steps and the FCS-0020/WCS-0020 still does not function properly, contact
your dealer for further advice.
Problems
Problem 1:
I can't connect to the FCS-0020/WCS-0020 with my Web
Browser to configure it.
Solution 1:
It is possible that your PC's IP address is not compatible with the IP
address of the FCS-0020/WCS-0020.
Use the Camera Wizard to configure the FCS-0020/WCS-0020 with
a valid IP address.
Problem 2:
The Camera Wizard doesn't list any FCS-0020/WCS-0020s.
Solution 2:
Check the following:
• The FCS-0020/WCS-0020 is installed, LAN connections are OK,
it is powered ON and startup is complete.
• Ensure that your PC and the FCS-0020/WCS-0020 are on the
same network segment. (If you don't have a router, this must be
the case.)
• Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using Control Panel-Network.
• If an entry for TCP/IP -> Network card is not listed, use Add
- Protocol - Microsoft - TCP/IP to add it.
• You then need to select the new entry (TCP/IP -> Network
card), click Properties, and configure the IP Address tab.
• If your LAN has a DHCP Server, you can select "Obtain an
IP Address automatically". Otherwise, you must select
"Specify an IP Address", and enter values for IP Address,
Subnet Mask, and Gateway. All devices on your LAN must
use compatible values. Remember that each device needs
a unique IP Address, and the same Subnet Mask.
Problem 3
When I try to connect to the FCS-0020/WCS-0020, I get
prompted for a user name and password.
Solution 3
You SHOULD be prompted for a user name and password if trying
to access the Administration menu.
Enter the Administrator ID and Password set on the Maintenance
screen.
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