Lexmark MS415 - Page 49

Action Yes No
Step 9
Does the error remain?
Contact the next level
of support.
The problem is solved.
Sensor (input) image jam service check
Action Yes No
Step 1
Check the LSU cables for proper connection.
Are they properly connected?
Go to step 2. Reseat the cables.
Step 2
Inspect the LSU cables and connectors.
Are they free of damage?
Go to step 3. Replace the LSU. See
“Laser scanning unit
(LSU) removal” on
page 240.
Step 3
Check the input sensor cable for proper connection.
Is it properly connected?
Go to step 4. Reseat the cable.
Step 4
POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1
Does it pass the test?
Go to step 5. Replace the LSU. See
“Laser scanning unit
(LSU) removal” on
page 240.
Step 5
POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Base Sensor Test > Input
Does the sensor state on the control panel display change when it is
toggled?
Go to step 6. Replace the input
sensor. See
“Duplex
sensor and input
sensor removal” on
page 219.
Step 6
Check the controller board for any damage.
Is it free of damage?
Go to step 7. Replace the controller
board. See
“Controller
board removal” on
page 187.
Step 7
Does the error remain?
Contact the next level
of support.
The problem is solved.
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Diagnostic information
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