Tray 1 jam service check
Action Yes No
Step 1
Check the pick tires.
Are they free of wear or damage?
Go to step 2. Replace the pick tires.
Step 2
Check the tray guides and wear strips.
Are they free of wear or damage?
Go to step 3. Replace the tray insert.
Step 3
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1 >
Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output bin?
Go to step 7. Go to step 4.
Step 4
Observe the location of the jammed paper.
Are the first page fed to the output bin, the second page jammed in the
rear door, and the third page jammed in the input tray?
Go to step 5. Replace the trailing
edge sensor. See
“Trailing edge sensor
removal” on page
222.
Step 5
Check the ACM assembly.
Is it free of wear or damage?
Go to step 6. Replace the ACM
assembly. See
“ACM
assembly removal” on
page 226.
Step 6
Check the MPF gearbox.
Is it free of wear or damage?
Go to step 7. Replace the MPF
gearbox. See
“MPF
gearbox removal” on
page 174.
Step 7
Check the main drive gearbox.
Is it free of wear or damage?
Go to step 8. Replace the main drive
gearbox. See
“Main
drive gearbox
removal” on page
169.
Step 8
Does the error remain?
Contact the next level
of support.
The problem is solved.
242 paper jams
[x]‑page jam, open tray [2]. [242.xx]
1 Pull the tray completely out of the printer.
Note: The message on the printer display indicates the tray where the jammed paper is located.
4514
Diagnostic information
60
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