Error code Description Action
37 Insufficient collation area Go to
“Insufficient memory service check” on
page 82.
38 Memory full Go to
“Insufficient memory service check” on
page 82.
41 Bottle/IU toner type mismatch Go to
“Printer/cartridge mismatch service check” on
page 83.
42 Printer/cartridge mismatch Go to
“Printer/cartridge mismatch service check” on
page 83.
52 Flash full Go to
“Flash full service check” on page 83.
54 Network error Go to
“Network service check” on page 112.
84 Imaging unit low Go to
“Imaging unit low service check” on page
84.
88 Toner cartridge low Go to
“Toner cartridge low service check” on
page 84.
Toner cartridge smart chip contact service check
Action Yes No
Step 1
a Make sure that the toner cartridge is properly installed.
b Check if the toner cartridge is supported. Replace with a supported
toner cartridge if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the cable JARW1 for proper connection to the controller board.
Is it properly connected?
Go to step 3. Reseat the cable.
Step 3
Check the toner cartridge smart chip contact for damaged pins.
Is it free of damage?
Replace the controller
board. See
“Controller
board removal” on
page 187.
Replace the toner
cartridge smart chip
contact. See
“Toner
cartridge smart chip
contact removal” on
page 188.
4514
Diagnostic information
79
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