Imaging chip compatibility service check
Action Yes No
Step 1
Verify if the imaging unit is supported by this device.
Is the imaging unit supported?
Go to step 3. Go to step 2.
Step 2
Insert a supported imaging unit.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Contact the next level
of support.
The problem is solved.
Media size mismatch service check
Action Yes No
Step 1
a Make sure the media size setting matches the paper in the tray.
b Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
c Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the input tray for damage.
Is it free of damage?
Go to step 3. Replace the input tray.
Step 3
a Make sure the trailing edge sensor is free of debris.
b Check it for damage.
Is it free of damage?
Go to step 4. Replace the trailing
edge sensor. See
“Trailing edge sensor
removal” on page
222.
Step 4
a Make sure the input sensor is free of debris.
b POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Base Sensor Test > Input
Does the sensor state on the control panel display change when it is
toggled?
Go to step 5. Replace the input
sensor. See
“Duplex
sensor and input
sensor removal” on
page 219.
4514
Diagnostic information
81
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