Printer/cartridge mismatch service check
Action Yes No
Step 1
a Make sure that the printer and toner cartridge belong to the
same country or region. If the printer comes from a dierent
country or region, then contact the next level of support to reset
the printer.
b Check if the toner cartridge is a supported and genuine
Lexmark supply. If not, then replace it.
c Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
If this error occurred after replacing the controller board, then
restore the printer configuration. See
“Restoring the printer
configuration
after replacing the controller board” on page
205.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Unsupported imaging unit service check
Action Yes No
Step 1
a Check if the imaging unit is a supported and genuine Lexmark
supply. If not, then replace it.
b Make sure that the imaging unit is properly installed.
c Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
If this error occurred after replacing the controller board, then
restore the printer configuration. See
“Restoring the printer
configuration after replacing the controller board” on page
205.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4514-6xx
Diagnostics and troubleshooting
127
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