Action Yes No
Step 14
Check the aected controller board and its connector pins for
damage.
Are the bin controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 15.
Step 15
Replace the bin controller board. See
“Staple finisher controller
board removal” on page 590.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
331 errors
331 error messages
Error
code
Description Action
331.50 The bin 1 motor (SHPF elevator) did not
turn on.
See
“SHPF elevator drive failure service check” on
page 370.
331.51 The bin 1 motor (SHPF elevator) did not
turn o.
331.60 The bin 2 motor (SHPF elevator) did not
turn on.
331.61 The bin 2 motor (SHPF elevator) did not
turn o.
SHPF elevator drive failure service check
Action Yes No
Step 1
Make sure that all the optional bins are properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Clean all the optional bin doors, and then check the paper path
and bins for paper fragments and partially fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 4. Go to step 3.
Step 3
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 4. The problem is
solved.
4064
Diagnostics and troubleshooting
370