Actions Yes No
Step 9
Replace the connections.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the HVPS. See
“HVPS removal” on page 421.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Printer is printing blank pages check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See
“Initial print quality check” on page 44.
Actions Yes No
Step 1
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the printer is using a third‑party cartridge, then refer the
users to their cartridge supplier.
Is the printer using a genuine and supported toner cartridge?
Go to step 3. Go to step 2.
Step 2
Install a genuine and supported toner cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Check and remove any packing material left on the imaging
unit.
b Firmly shake the imaging unit to redistribute the toner, and then
reinstall it.
Does the problem remain?
Go to step 4. The problem is
solved.
4064
Diagnostics and troubleshooting
47
To Next Page
Loading...
